Privacy Policy

Effective Date: 30 May 2026

WOCSOL respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, marketplace, hosting services, digital products, licensing system, support services, and related platform features.

1. Information We Collect

We may collect the following information:

• Name, email address, phone number, billing details, and account information.
• Business details submitted during registration, author onboarding, or service requests.
• Order details, invoices, payment status, wallet activity, and purchased product records.
• License keys, activated domains, installation details, server environment data, and product usage verification logs.
• Support tickets, contact form messages, chat messages, and communication history.
• Technical data such as IP address, browser type, device information, session logs, and security activity.

2. How We Use Your Information

We use collected information to:

• Create and manage user, buyer, and author accounts.
• Process orders, licenses, downloads, invoices, refunds, and support requests.
• Verify product licenses and prevent misuse, unauthorized resale, or abuse.
• Provide hosting, deployment, installation, maintenance, and technical support services.
• Improve platform security, detect suspicious activity, and protect users.
• Send important service updates, order notifications, license alerts, and support replies.
• Improve our website, marketplace, services, and customer experience.

3. License Verification Data

For self-hosted scripts, software, and digital products sold through WOCSOL, we may collect and process license verification data including license key, domain name, activation date, IP address, product version, installation fingerprint, update request logs, and verification status.

This data is used only to validate legitimate usage, provide updates, prevent license abuse, and protect authors and buyers.

4. Payments and Billing

Payment information may be processed through third-party payment gateways, banks, wallet systems, or manual payment verification methods. WOCSOL does not intentionally store sensitive card details unless required by a compliant payment provider.

We may store billing name, billing email, invoice number, order amount, tax details, transaction reference, and payment status for accounting and legal purposes.

5. Cookies and Tracking

We may use cookies, sessions, analytics tools, and security logs to keep users logged in, improve website performance, remember preferences, monitor abuse, and understand how the platform is used.

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information. We may share limited information only when necessary with:

• Payment processors for order and payment completion.
• Hosting, email, SMS, WhatsApp, or cloud service providers used to deliver services.
• Authors or sellers when required to fulfill purchased digital products or support.
• Legal, tax, or government authorities when required by applicable law.
• Security and fraud-prevention systems to protect the platform.

7. Data Security

We use reasonable technical and organizational measures to protect user data, including access controls, encrypted connections where applicable, server security practices, logging, and restricted admin access.

However, no online system is completely risk-free. Users are responsible for keeping their passwords, license keys, hosting credentials, and account access secure.

8. Data Retention

We retain information as long as required for account management, service delivery, licensing, support, accounting, dispute resolution, legal compliance, and platform security.

Some records such as invoices, transaction logs, license activation history, and security logs may be retained even after account closure where required for legitimate business or legal reasons.

9. User Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your profile, billing, or contact details.
• Request account closure where permitted.
• Ask questions about how your data is used.

Some information may not be deleted immediately if it is required for legal, financial, licensing, security, or fraud-prevention purposes.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, hosting panels, social media pages, documentation, or external tools. We are not responsible for the privacy practices or content of third-party websites.

11. Children’s Privacy

WOCSOL services are intended for businesses, developers, website owners, buyers, authors, and general professional users. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page with a revised effective date. Continued use of WOCSOL services after updates means you accept the revised policy.

13. Contact Us

For privacy-related questions, data requests, or concerns, contact WOCSOL:

WOCSOL
Tower 7, Pyramid Square, Sector 85 Unit - 001, Block - A,
Pyramid Heights Rd, Gurugram, Haryana 122012
Phone: +91 99997 67430
Email: support@wocsol.com